Support Hub

Support for the people shaping tattoos before they commit to them.

Need help with AI cutouts, credits, imports, editor behavior, or account access? This is the signal room. Write your message directly on the page, hit send, and it will be routed to our inbox at [email protected].

Write Your Message Back To Home
Direct channel Messages land in [email protected]

Compose the email without leaving the page.

No copy-paste. No detour. Tell us what happened, what device you are on, and what you need help with. We will route the message straight to OakDev support and reply to the email you enter below.

No email app required Built for bug reports + account help Fallback opens a ready-to-send email
AI cutouts Credits Billing Editor issues Account access

If screenshots or a screen recording would help, mention that in the message and we will follow up in the same thread.

Inbox details Human + product support

Where this goes

Destination [email protected]
Typical response time Usually within 24 hours
Best for Bugs, billing, account recovery, feedback

Prefer your own mail app? You can still write us directly at [email protected].

Before you send High-signal reports win

What to include

  • Your device and operating system version.
  • Whether the issue happened during import, cutout, editing, login, or payment.
  • What you expected to happen and what happened instead.
  • Any error text you saw on screen.
  • Your account email for account-specific issues.
Fast Answers

The questions that show up most.

How do credits work?

InkMeld supports a monthly quota plus purchased AI credits for heavier processing. Purchase validation is designed to happen server-side before grants are applied.

The cutout missed pieces of the design. What should I do?

Try a source image with clearer contrast and less compression. Clean artwork with a strong silhouette usually produces the best isolation results.

My tattoo looks like it is floating over the skin.

Reduce opacity slightly, then increase skin blend, edge softness, and a touch of shadow. Those controls are there specifically to push the design into the body instead of keeping it flat.

Can I use a picture I found online?

Yes. The app is built around importing from many sources. Just make sure you have the rights you need before turning reference material into a real tattoo.